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CRÉER UN PROFIL
Delivery at Home Delivery at Home
WHERE TO BEGIN ?
  • Re-evaluate your food options for delivery (for example, with as few containers as possible and better adapted to the reusable containers you’ve chosen).
  • Offer utensils, paper napkins and condiment packets only upon the customer’s request. Apply an additional fee.
  • Implement an incentive program–apply a discount on reusable containers and/or an additional fee on disposable items.
  • Train your teams and establish a new set of professional practices surrounding the use reusable containers.
  • Develop or join an incentive program for reusable containers to ensure they are returned to your business or at the service’s drop-off locations, after which they can be cleaned and circulated multiple times.
WHAT ARE THE STEPS ?
  • Storage : have a dedicated area where clean reusable containers used for delivery are kept.
  • Cleaning : use functional industrial-level (preferably energy-efficient) cleaning and sanitation equipment or outsource this operation.
  • Collecting : depending on the system you’ve chosen to manage your reusable containers, the person responsible for delivery can set them in tubs for cleaning or on a designated cart. If delivery is handled by a third party, consider having multiple drop-off locations—some services offer this feature—to make it easier for customers to return containers without needing to come back to the store.

Here are some suppliers who offer products and/or services that can help you implement reusable solutions for DELIVERY AT HOME:

Meal delivery services
Homemade system with reusable dishes and containers

Quebec company designing products and systems for the management of reusable packaging

Bo
  • Company created in 2020
  • 3 divisions : Bopaq (design, sale and rental of reusable packaging), technology for tracking and inventory management of reusable products and LavaBo (washing center)

Products
– Free or deposit loan (depending on the choice of the merchant) with the Bo mobile/web application to track or refund the deposit
– Range of 7 high-end containers (free loan)
– Range of 3 containers (and more planned for next fall) cheaper (with deposit)
– Borrowing can be free for customers with a Bo account when they return the container(s) to a Bo recovery point (return bin installed at a partner business). The returned and recovered containers then go to the washing center.

New
– 22 oz mug “8oba 22” for drinks such as bubble teas, slushes, iced coffees (pre-orders in progress)
– Tray for groceries or events

Services
– Technology : mobile/web application that allows the tracking of reusable containers; or for the return and refund of consigned meals
– Reverse/return logistics service
– LavaBo : recovery of containers and washing (flexible offer depending on the nature and the needs of the food trade)
– Assistance in setting up Bo solutions and tools
– Local manufacturing (South Shore of Montreal)

Contact
514 577-6811
[email protected]
https://www.bopaq.com

The pros
  • Increase customer loyalty with container returns.
  • Reduce the number of different containers needed in your business.
  • Cut down on the amount of waste customers have to manage at home.
  • Help customers save on the cost of single-use containers.
The cons
  • Communicate and offer your reusable container program to customers via online platforms.
  • Implement an incentive or refund program to return reusable containers.
  • Choose a container consignment program with many drop-off locations to make it easier for customers to return containers.
  • Make room for storage if containers are washed on site. Outsourcing can be a solution if space is an issue.

THEY DO IT, WHY DON'T YOU ?

BocoBoco
delivers its food products in returnable containers.
Lufa Farms
deliver food products to their customers in durable boxes.
Bocobistro
offers ready-to-eat meals in returnable glass jars.
Chef à votre service
delivers all meals in reusable containers (Mason jars, stainless steel containers).

VIEW THE OTHER TYPES OF ACTIVITIES

Retail

Retail

Takeout

Takeout

Eating In

Eating In

CONSULT THE PACKAGING AND CONTAINERS LIST

This guide was produced in partnership with the City of Montreal.

City of Montreal
© 2024 Montréal – Métropole en santé. Tous droits réservés.  |  Politique de confidentialité
© 2024 Montréal – Métropole en santé. Tous droits réservés.   |   Politique de confidentialité